We attribute our success and growth to a number of core principles, which include:
• A total commitment to provide a top quality service to all of our customers and create an excellent impression with all those who have contact with us.
• A belief that professional excellence is not enough; we always seek to match our client’s expectations (and wherever possible, exceed them).
• A commitment to continual improvement; we support the RICS Programme of Continuous Development, which is reinforced by our own continual review and appraisal of our individual and collective goals.
Service Standards
• Provide a friendly and inclusive service to all customers at all times.
• Deal with all enquiries / correspondence within 24 hours.
• Make all appointments for inspections on same day as instruction (or send access letter).
• Prepare all valuation reports on day of inspection.
• Dictate all survey reports within 48 hours of inspection.
• Adhere to customer service procedures:
- Identify needs and concerns before selling
- Offer site meet / follow-up call
- Send customer questionnaire with all survey reports
- Make follow up calls
